How it works

When you sign up, you receive credentials for the panels that correspond to your purchased services. Web hosting customers get access to HestiaCP. Game server customers get access to the Pterodactyl Panel. Some customers have both.

Infrastructure

Component	Technology	What it handles
Web Hosting	HestiaCP	Websites, email, DNS, databases, FTP
Game Servers	Pterodactyl	FiveM, Minecraft, Rust, and more
Billing	WHMCS	Invoices, renewals, support tickets
Network	DDoS Protected	All services are DDoS-mitigated

What you can do

• Host unlimited websites and subdomains (plan-dependent)
• Manage DNS records for your domains
• Create and manage email accounts with webmail access
• Create MySQL / PostgreSQL databases
• Set up FTP accounts and use the built-in file manager
• Issue free Let's Encrypt SSL certificates in one click
• Download backups of your files and databases

Panel access

Your control panel is accessed at:

https://cp.junglenode.net:8083Copy

Step-by-step

1. Open your browser and go to https://cp.junglenode.net:8083
2. Enter the username and password from your welcome email.
3. Click Log In. You'll land on the main dashboard showing your domains, mail, databases, and FTP accounts.

Changing your password

Click your username in the top-right corner → Edit User → update the password field → Save.

Adding a domain

1. Go to the Web tab in HestiaCP.
2. Click Add Web Domain.
3. Enter your domain name (e.g. example.com) — do not include www.
4. Leave the other settings as default unless you need a specific PHP version.
5. Click Save. HestiaCP will create the document root at /home/username/web/example.com/public_html/.

Adding a subdomain

In the Web tab, click the domain, then Add Subdomain. Enter the subdomain prefix (e.g. shop for shop.example.com).

Document root

Upload your website files to:

/home/[username]/web/[domain]/public_html/Copy

Pointing your domain

If your domain is registered elsewhere (e.g. Namecheap, GoDaddy), you can point it to JungleNode in two ways:

Option 1 — Change nameservers (recommended)

Set your domain's nameservers to:

ns1.junglenode.net
ns2.junglenode.netCopy

DNS will then be managed entirely from HestiaCP's DNS tab.

Option 2 — Add an A record

Keep your existing nameservers and add an A record pointing @ (root) and www to your server's IP. Your IP is shown in your welcome email and on the HestiaCP dashboard.

Managing DNS records in HestiaCP

1. Click the DNS tab.
2. Find your domain and click the pencil icon to edit records.
3. Add or modify records (A, CNAME, MX, TXT, etc.).
4. Click Save. Changes propagate within minutes on our nameservers (external propagation may take up to 48 hours).

Common record types

Type	Purpose	Example value
A	Points to IPv4 address	185.x.x.x
CNAME	Alias to another domain	shop.example.com → example.myshop.com
MX	Mail server	mail.example.com
TXT	Verification / SPF / DKIM	v=spf1 include:junglenode.net ~all

Creating an email account

1. Click the Mail tab in HestiaCP.
2. Click Add Mail Domain if your domain isn't listed yet, then click Add Mail Account.
3. Enter the account name (e.g. hello for hello@example.com) and a password.
4. Click Save.

Webmail access

Log in via browser at:

https://webmail.junglenode.netCopy

IMAP / SMTP settings

Setting	Value
Incoming (IMAP)	mail.junglenode.net — port 993 SSL
Outgoing (SMTP)	mail.junglenode.net — port 587 STARTTLS
Username	Full email address (hello@example.com)
Password	Your email account password

Creating a database

1. Click the DB tab in HestiaCP.
2. Click Add Database.
3. Enter a database name and a database username. HestiaCP will prefix them with your account username automatically.
4. Set a strong password for the database user.
5. Click Save.

phpMyAdmin

Manage your databases visually at:

https://cp.junglenode.net:8083/phpmyadmin/Copy

Connecting from your application

Setting	Value
Host	localhost
Port	3306
Database	As created (e.g. admin_mydb)
Username	As created (e.g. admin_myuser)

FTP connection settings

Setting	Value
Host	Your server IP (shown on HestiaCP dashboard)
Port	21 (FTP) or 22 (SFTP — recommended)
Username	Your HestiaCP username
Password	Your HestiaCP password
Protocol	SFTP (SSH File Transfer Protocol) preferred

Creating extra FTP accounts

1. Click the FTP tab in HestiaCP.
2. Click Add FTP Account.
3. Set a username, password, and restrict the path to a specific domain folder if needed.

File Manager

HestiaCP includes a browser-based file manager. Click File Manager from the main dashboard to browse, upload, edit, and delete files without an FTP client.

Enabling SSL on a domain

1. Make sure your domain's DNS is pointing to the server (A record is live).
2. Go to Web → click the pencil icon next to your domain.
3. Tick Enable SSL for this domain.
4. Tick Let's Encrypt for a free certificate.
5. Optionally tick Enable automatic HTTPS redirect.
6. Click Save. The certificate will be issued within seconds.

Certificate renewal

Let's Encrypt certificates auto-renew every 90 days. HestiaCP handles this automatically — you don't need to do anything.

Viewing and downloading backups

1. Click the Backup tab in HestiaCP.
2. You'll see a list of available backups. Click the download icon next to the one you want.
3. The backup archive contains your website files, email, DNS, and databases.

Restoring a backup

To restore, click the restore icon next to a backup. You can restore the full account or select individual components (web, mail, databases, DNS separately).

What you can do

• Start, stop, and restart your game server
• View the live console and run commands
• Edit and upload server files via the browser file manager or SFTP
• Configure startup variables (ports, game settings, etc.)
• Set up automated scheduled tasks
• Create and restore backups
• Manage databases linked to your server
• Grant sub-user access to other people

Panel access

https://panel.junglenode.netCopy

Step-by-step

1. Visit https://panel.junglenode.net.
2. Enter the email address and password from your welcome email.
3. Click Login. You'll see a list of your servers on the dashboard.
4. Click your server to open the management page.

Resetting your password

Click Forgot password? on the login page to receive a password reset link via email.

Controls

Button	Action
Start	Boots the server. May take 30–60 seconds depending on the game.
Restart	Gracefully restarts the server process.
Stop	Sends a stop signal — allows the server to save before shutting down.
Kill	Force-terminates immediately. Use only if the server is frozen.

Sending commands

Type any server command into the input box at the bottom of the console and press Enter. The output appears live in the console window above.

Resource usage

The top of the console shows live CPU, RAM, disk, and network usage. If CPU is consistently at 100%, you may need to upgrade your plan.

Navigating files

Click Files in the server sidebar. You'll see your server's root directory. Click any folder to open it, click any file to edit it in the browser editor.

Uploading files

1. Navigate to the folder where you want to upload.
2. Click Upload and select your files, or drag and drop files into the panel.
3. A progress bar shows the upload status.

Uploading large files or folders

For large files (over ~100 MB) or entire folders, use SFTP instead — it's much faster. See the SFTP Access section.

Accessing startup settings

Click Startup in the server sidebar. You'll see the startup command and a list of configurable variables specific to your server type.

Common variables

Variable	Description
SERVER_PORT	The port your server runs on (assigned by JungleNode).
MAX_PLAYERS	Maximum player count allowed.
SERVER_NAME	Display name of your server.
SERVER_PASSWORD	Password to connect (leave blank for public).

Applying changes

After editing variables, restart your server for changes to take effect.

Creating a schedule

1. Click Schedules in the server sidebar.
2. Click Create Schedule, give it a name, and set the cron expression.
3. Add Tasks to the schedule — each task can be a command, a power action (restart/stop), or a backup.
4. Save and enable the schedule.

Cron quick reference

Expression	Meaning
0 * * * *	Every hour
0 */6 * * *	Every 6 hours
0 4 * * *	Every day at 4 AM
0 4 * * 0	Every Sunday at 4 AM

Adding a sub-user

1. Click Users in the server sidebar.
2. Click New User and enter their email address. They must already have a JungleNode panel account.
3. Select the permissions to grant (console, files, databases, backups, etc.).
4. Click Invite User.

Permission levels

Permission	What it allows
Console	View console output and run commands
Start / Stop	Control server power state
Files	Browse and edit server files
Backups	Create and restore backups
Databases	View and manage server databases
Schedules	Create and edit scheduled tasks
Allocations	Manage server ports

Creating a backup

1. Click Backups in the server sidebar.
2. Click Create Backup. Give it an optional name.
3. The server will create a compressed archive. This may take a few minutes depending on server size.

Downloading a backup

Click the three-dot menu next to a backup → Download. A temporary download link is generated.

Restoring a backup

Click the three-dot menu → Restore. This will overwrite your current server files with the backup contents. The server must be offline to restore.

Backup limits

The number of stored backups depends on your plan. When you reach the limit, delete older backups before creating new ones.

Creating a server database

1. Click Databases in the server sidebar.
2. Click New Database.
3. Enter a name, then click Create Database.
4. The credentials (host, port, database name, username, password) are shown on the same page.

Connecting your resource to the database

Use the credentials shown in Pterodactyl's Databases tab. For FiveM resources, these typically go in a config.lua or server.cfg:

set mysql_connection_string "mysql://user:password@host:3306/dbname"Copy

Getting your SFTP credentials

Click Settings in the server sidebar. Under SFTP Details you'll find your server address and username.

Connecting via FileZilla

1. Open FileZilla → File → Site Manager → New Site.
2. Set Protocol to SFTP.
3. Enter the Host and Port from the panel (usually port 2022).
4. Set Logon Type to Normal. Enter the username from the panel and your panel account password.
5. Click Connect.

Primary allocation

Each server has a primary port (allocation) assigned when it's created. This is the address players use to connect — shown in the Pterodactyl dashboard as IP:Port.

Additional ports

Some games or setups (e.g. query ports, RCON) require extra ports. If you need additional allocations, open a support ticket and we'll add them to your server.

Connecting players

Share your connection address in this format:

connect IP:PORTCopy

Billing portal

All billing is managed at:

https://billing.junglenode.netCopy

Upgrading your plan

Log in to the billing portal → click your service → select Upgrade/Downgrade. Upgrades are applied immediately and prorated. Resource changes (RAM, disk, CPU) take effect after a server restart.

Renewals

Invoices are generated 7 days before your due date. You'll receive an email reminder. Pay via the billing portal to avoid service interruption.

Cancellations

To cancel a service, log into the billing portal → select the service → Request Cancellation. Cancellations do not issue refunds unless covered by our policy.

I haven't received my welcome email

Check your spam or junk folder first. If it's not there, open a support ticket with your order number and we'll resend it.

My server won't start

Check the console for error messages. Common causes are: missing required files, incorrect startup variables, or the server being out of disk space. If you can't identify the issue, open a ticket and paste the console output.

My website shows a blank page or error

Ensure your files are in /public_html/ and that the main file is named index.html or index.php. Check PHP error logs in the HestiaCP File Manager under logs/.

How do I point my domain to JungleNode?

Either change your nameservers to ns1.junglenode.net and ns2.junglenode.net, or add an A record pointing to your server IP. See the DNS Configuration section for full details.

Can I host multiple websites?

Yes — you can add multiple domains and subdomains under your HestiaCP account, subject to your plan's limits.

Why is my SSL certificate failing?

Your domain must be pointing to the server (A record live) before a Let's Encrypt certificate can be issued. Ensure DNS has propagated first.

I'm locked out of the panel

Use the Forgot Password link on the login page. If that doesn't work, open a support ticket.

Before opening a ticket

• Check this documentation — most common issues are covered here.
• Check the FAQ section.
• If it's a server issue, include your server ID and the console output in your ticket.
• If it's a billing issue, include your invoice or order number.

Response times

Channel	Typical response time
Support ticket	Under 24 hours
Discord	Usually within a few hours
Email	24–48 hours